Payments may be delayed due to new NDIS review procedures. Please see our Payment Delay Notices page for more info.

Complaints & Feedback

Manage It Pty Ltd is committed to receiving all complaints and feedback on its services. We will take any complaints seriously and will investigate them promptly. Please read our Complaints & Feedback Policy Statement below and if you wish to submit a formal complaint or provide feedback, please fill in the form below. You may choose to remain anonymous if you wish.

Complaints & Feedback Policy Statement

We will treat all complaints and feedback respectfully.

To ensure the best level of customer service, Manage It is happy to receive all feedback and complaints. We have provided a Complaints & Feedback form below to easily submit any complaints or feedback directly to the Senior staff at Manage It.

We will investigate formal complaints promptly within 5 working days.

If you wish to submit a formal complaint to Manage It, we will endeavour to act impartial and will treat your complaint respectfully and work towards resolving your complaint amicably. We will do this within 5 business days (Monday-Friday).

We will respect your rights.

All complaints will be treated as confidential and will be actioned by only senior staff members, or in the case of a complaint made against senior staff members, an unbiased and disinterested third-party. We will respect your privacy and right to remain anonymous.

You may progress your complaint further.

If you do not wish to complain directly to Manage It, or are unsatisfied with our response, we welcome you to submit your complaint to the NDIS Quality and Safeguard Commission. You may contact them through the following ways:

- By phone, on 1800 035 5444
- By filling out the Complaint Contact Form on the NDIS Quality and Safeguards Commission website (link provided below)
- By using the TTY service on 133 677

Submit a complaint or feedback

Please fill out the form below to submit feedback or a formal complaint to Manage It. You may choose to remain anonymous if you wish.