Manage It will be operating in a reduced capacity over the Christmas / New Years holiday period. Click here for more info.

Payment Delay Notices

From time to time, there may be some delays of payments to suppliers used by our plan-managed participants. Manage It strives to ensure prompt claiming and payment of all invoices, but sometimes external factors may delay these payments to the supplier.

Please review the notices below for all payment delays that we are aware of.

If you have any questions at all, please don't hesitate to get in touch.

25th December 2025 - 5th January 2026: Christmas and New Years Holiday Period

Manage It will be operating in a reduced capacity during the Christmas and New Years Holiday Period. Our opening hours for this holiday period have been published in the Christmas and New Years Holiday Period section on our Contact us page.

There may be delays for invoices being claimed and processed during this period due to NDIS payment delays and our reduced capacity. The NDIS has published their payments schedule for this holiday period.

If a claim is made on the:

  • 24 December – 28 December 2025 – it will be paid from 29 December 2025.
  • 29 December to 30 December 2025 – it will be paid from 31 December 2025.
  • 30 December 2025 to 1 January 2026 – it will be paid from 2 January 2026.
Payroll delays information

Ongoing: Payment Delays due to NDIS Claim Reviewing

The NDIS, as part of their progress towards reducing fraud and non-compliant behavior, has enacted a review process for all bulk claims, which means that payments may be 24-48 hours slower than before, and payments may be delayed longer if they are under review.

Please see the following release from Disability Intermediaries Australia for more information.

NDIA Update Payment Terms and Process